Shipping policy
Last updated: January 22, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About this page
Logicwoody ships in stock wooden puzzles and wood decor items to the regions listed on this page.
This Shipping Policy explains how we ship orders, what happens at delivery, and how shipping related issues are handled.
All prices, shipping fees, and refunds are shown and processed in USD. Where eligible, import taxes, duties, brokerage, and customs processing may be collected at checkout, so there is nothing additional to pay on delivery where DDP is available.
2. Delivery inspection and missing components
Please inspect your package at delivery whenever possible.
If anything arrives damaged, take clear photos of the outer carton, shipping label, inner packing, and affected areas, then contact us within 72 hours of delivery with your Order ID.
If any items or components are missing or damaged on arrival, please contact us within 72 hours with photos and your Order ID so we can review the issue and available options.
Please keep all packaging materials until next steps are confirmed.
3. Tracking updates and delivery attempts
When your shipment leaves our shipping location, we send a shipping confirmation email with tracking details linked to your order.
Please allow time for tracking scans to appear, especially on international routes where tracking may show only label creation until the parcel is processed by the carrier.
Parcel carriers may attempt delivery more than once. If delivery is not completed, the parcel may be held at a local facility or pickup point. A valid ID may be required for collection.
For some higher value shipments, an adult signature may be required. If this applies, it will be shown in the shipment details.
Where Authority to Leave is available, delivery is considered complete when the carrier records a successful delivery scan at the shipping address. Risk and responsibility then follow our Terms of Service and any mandatory local law.
4. Processing time, transit time, and estimates
Processing time is the period after your order is confirmed and before carrier pickup. This period is used for order review, packing, and shipping label preparation.
Transit time begins after the carrier has collected the parcel.
Business days are Monday through Friday, CST. U S federal holidays are excluded. International routes may require extra time for security checks and border processing.
Severe weather, local holidays, labor actions, network congestion, customs review, and address corrections may extend delivery timelines. Shipping estimates are not guarantees.
5. Rates and typical timeframes in USD
All shipping charges are shown at checkout in USD.
Where taxes and duties are included at checkout, recipients do not need to pay those included charges at delivery.
All amounts below are in USD.
Region Coverage Processing time business days Transit time business days Flat shipping USD Free shipping from USD
North America United States, Canada 1 to 2 5 to 6 5 90
Europe plus UK United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal 1 to 2 6 to 8 6 100
Oceania Australia 1 to 2 7 to 10 8 130
6. Where we deliver and address rules
We currently ship to:
United States
United Kingdom
France
Germany
Australia
Spain
Canada
Italy
Belgium
Portugal
We do not ship to:
PO Boxes
APO FPO DPO addresses
certain remote territories, including examples such as Puerto Rico, Guam, U S Virgin Islands, and some outlying islands in Europe or Australia
A complete street address is required at checkout.
Please review your shipping address carefully before submitting your order. Address changes requested after dispatch may require carrier rerouting and may cause delays or extra fees.
7. Carriers and service level
We commonly use carriers such as:
UPS
FedEx
USPS for selected U S parcel shipments
DHL Express for selected international routes
Most orders are shipped as standard parcel shipments through established parcel delivery networks.
8. How we pack orders
Orders are packed for secure parcel transport using strong cartons, protective inner materials, and clear shipment labeling.
Items with multiple parts are packed to reduce movement during transit.
9. Taxes, duties, and customs for international orders
For deliveries to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Logicwoody normally ships DDP where available. This means import VAT, GST, duties, brokerage, and customs processing are included in the checkout total in USD when applicable.
Please do not pay the driver for charges that were already included at checkout.
If anyone requests payment at delivery for charges that should already be included, please contact Logicwoody promptly.
For U S orders, applicable state or local sales tax is shown at checkout and included in the order total in USD.
International shipments generally include a commercial invoice and supporting export documents for customs clearance.
10. Undeliverable shipments and return to sender
A shipment may be returned to sender for reasons such as:
incorrect or incomplete address
repeated failed delivery attempts
refusal unrelated to confirmed transit damage
If a parcel is returned to us, we can arrange re shipment after the address is verified and any carrier return or re delivery fees are paid at cost where applicable.
11. Lost shipments or extended delays
If tracking shows no movement for an extended period, or delivery has not occurred within the expected timeframe counted from the ship date, please contact us.
Once the carrier confirms that a shipment is lost, we will send a replacement at no extra charge, subject to stock availability, or issue a full refund in USD.
12. Changes and cancellations
Cancellations are governed by our Cancellation Policy.
In general, you may request a cancellation within 24 hours of checkout only if the order has not yet been processed for shipping and has not been handed to the carrier.
After carrier handoff, cancellation is no longer available.
After delivery, please refer to our Return and Refund Policy.
13. Need help
Support replies as quickly as possible, usually within one business day.
Logicwoody
Address: 3030 HANSBORO AVE, DALLAS, TX 75233
Phone: +1 (409) 392-8211
Email: support@logicwoody.com
Support Time: Mon to Sun, 8:00 AM to 5:00 PM CST