Cancellation Policy

Last updated: January 22, 2026
Applies to: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Currency: USD

At Logicwoody, timing matters for in stock wooden puzzles and wood decor items shipped by parcel. This policy explains when a cancellation may be requested, how to request it, and how refunds are handled. It works together with our Shipping Policy and Return and Refund Policy. All amounts are shown and refunded in USD.

1. Cancellation window

You may request a cancellation within 24 hours of checkout, and only if your order has not:

been processed for shipping

had a shipping label created

been handed to a parcel carrier

for international orders, entered an export processing stage that cannot reasonably be stopped

If any of these steps have already started, cancellation may no longer be available. In that case, you may still use the Return and Refund Policy after delivery if your item is eligible.

2. Order changes

Most order changes, including changes to the shipping address, item, quantity, or contact details, are handled as a cancellation and re order request.

These changes are generally only possible within the same 24 hour window and before the order has been processed for shipping or handed to the carrier.

If a later change is still possible, additional carrier or routing charges may apply. If any cost applies, Logicwoody will explain it before proceeding.

3. How to request a cancellation

To request a cancellation, email support@logicwoody.com within 24 hours of checkout.

Please include:

Order ID

the email address or phone number used at checkout

a short cancellation request

Suggested subject line: Cancel Order #[your order number]

You may also contact us through the website contact form, but email is usually the fastest option for time sensitive requests.

For account protection, we may ask for a quick verification before confirming changes or cancellation.

4. Refunds for approved cancellations

If your cancellation is approved, we issue a full refund in USD to the original payment method.

Refund timing

We initiate the refund within 7 business days after the cancellation is confirmed

Banks and payment providers may need additional time to post the funds

Refunds are processed in USD

Any exchange rate differences or provider fees are determined by your bank or payment provider

If a temporary authorization hold is still visible after cancellation, the release timing is controlled by your bank or card issuer.

If store credit or a promotional discount was used, Logicwoody will restore or adjust it where possible, subject to the original promotion terms and applicable law.

5. After the 24 hour window or after shipment

After 24 hours, or once the order has been processed for shipping or handed to the carrier, cancellation is no longer available under this policy.

If the order has already been delivered, please refer to the Return and Refund Policy for eligible returns.

In rare cases, if Logicwoody approves an exception after the 24 hour window for an order that is still fully stoppable, any non reversible cost already incurred may be deducted. If that happens, the deduction will be explained before the refund is finalized.

6. Delivery issue reminder

If your package arrives damaged, has missing components, or you receive the wrong item, report the issue within 72 hours after the delivery scan with your Order ID and clear photos.

This timing matches the reporting rules in our Shipping Policy and Return and Refund Policy.

7. If Logicwoody cancels an order

Logicwoody may cancel an order in situations such as:

stock error

quality review issue

missing components identified before shipment

payment or fraud review that cannot be cleared

shipping restriction or address issue that prevents fulfillment

If Logicwoody cancels your order, you will receive a full refund in USD. Where practical, we may also offer an alternative item or a replacement order option.

8. Local consumer rights

Nothing in this policy limits mandatory consumer rights under applicable law.

Where local law provides stronger consumer protection, Logicwoody will honor the greater protection required by law.

9. Contact

Questions about cancellations or order timing can be sent to:

Logicwoody
Address: 3030 HANSBORO AVE, DALLAS, TX 75233
Phone: +1 (409) 392-8211
Email: support@logicwoody.com
Support Time: Mon to Sun, 8:00 AM to 5:00 PM CST