Privacy policy
Last updated: January 22, 2026
Applies to customers located in: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Currency referenced across our policies: USD
At Logicwoody, we value clear and responsible handling of personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and what choices may be available to you when you visit our website or place an order for in stock wooden puzzles and wood decor items.
This Privacy Policy works together with our Shipping Policy, Return and Refund Policy, Cancellation Policy, Payment Policy, and Terms of Service.
1. Who we are
Logicwoody operates an online store that sells in stock wooden puzzles and wood decor items.
If you have questions about this Privacy Policy or want to make a privacy related request, you can contact us using the details at the end of this page.
2. Information we collect
We collect information that is reasonably necessary to operate the website, process orders, support deliveries, handle returns and refunds, maintain security, and communicate with customers.
2.1 Information you provide directly
When you place an order, contact us, request support, or submit a return or cancellation request, we may collect:
your name
email address
phone number
billing address
shipping address
delivery notes or address details you provide
order details such as items purchased, quantities, prices, order ID, and order status
support communications and attachments, including photos of parcels, packaging, missing parts, damaged items, or incorrect items
return, refund, exchange, and cancellation request details
account details if you create an account and that feature is available on the website
2.2 Payment information
Payments are processed through checkout and payment service providers.
Logicwoody does not store full payment card numbers or card security codes on its own servers.
We may receive limited payment related information needed to confirm whether payment was approved, declined, refunded, or flagged for review.
2.3 Information collected automatically
When you use the website, we may automatically collect limited technical and usage information such as:
IP address
browser type
device type
operating system
language preferences
pages viewed
referring pages
time spent on pages
cart and checkout activity
basic website error and security logs
2.4 Information from third parties
We may receive limited information from third parties involved in operating the store, such as:
parcel carriers and delivery partners, including tracking updates, delivery scan confirmations, failed delivery notices, and return scan events
payment processors, including payment status and transaction references
fraud prevention, hosting, security, analytics, or website support providers
advertising and measurement partners, if enabled on the website
3. How we use personal information
We use personal information only for legitimate business purposes connected to the website and customer orders. These purposes may include:
processing and confirming orders
taking payment and issuing refunds
packing, shipping, and delivering orders
sending order updates and tracking information
responding to support requests
handling cancellations, returns, exchanges, delivery issues, and disputes
reviewing photos and information submitted for damaged, missing, or incorrect item claims
preventing fraud, abuse, or unauthorized transactions
maintaining website functionality, security, and troubleshooting
complying with legal, tax, accounting, and recordkeeping obligations
sending marketing emails only where you have subscribed or where otherwise permitted by law
Where required by applicable law, we rely on one or more appropriate legal grounds for processing, such as performance of a contract, compliance with legal obligations, legitimate business interests, or consent.
4. Cookies and similar technologies
The website may use cookies and similar technologies for functions such as:
keeping the cart and checkout working properly
remembering session preferences
protecting website security
measuring website performance
understanding how visitors use the site
measuring advertising performance, if advertising tools are enabled
Where required by law, non essential cookies or similar technologies will be used only after the required consent has been obtained.
You may also control cookies through your browser settings. Blocking certain cookies may affect the operation of parts of the site, including cart or checkout functions.
If the website uses advertising or measurement services from third parties, those providers may use cookies, tags, pixels, or similar tools subject to their own policies and the choices or consent tools presented to you where required.
5. How we share information
Logicwoody does not sell customers personal information for money and does not rent customer contact information.
We share information only when reasonably necessary to operate the website and fulfill orders, including with:
payment processors
parcel carriers and delivery partners
website hosting and infrastructure providers
email, customer support, and fraud prevention providers
analytics or advertising measurement providers, if enabled
professional advisers such as accountants, legal counsel, or auditors where needed
government authorities, regulators, law enforcement, or courts where required by law or where reasonably necessary to protect rights, safety, or property
If Logicwoody is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that process, subject to appropriate safeguards.
6. International transfers
Logicwoody is based in the United States. Personal information may be stored, accessed, or processed in the United States or in other countries where Logicwoody or its service providers operate.
Where required by applicable law, Logicwoody takes reasonable steps to protect personal information in connection with cross border transfers.
7. Data retention
Logicwoody keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, returns, refunds, cancellations, accounting, tax compliance, fraud prevention, and dispute resolution.
When information is no longer reasonably needed, we may delete it, anonymize it, or securely restrict access to it, subject to lawful retention requirements.
8. Security
Logicwoody uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These safeguards may include:
HTTPS and encryption in transit for checkout and account related pages
access controls
limited internal access to customer information
fraud review measures
basic logging, monitoring, and security maintenance
No website, transmission method, or storage system can be guaranteed to be completely secure. For that reason, customers should also protect their account credentials and contact us promptly if they suspect unauthorized activity.
9. Your choices and rights
Depending on where you live and the laws that apply to your request, you may have rights to:
request access to personal information
request correction of inaccurate information
request deletion of certain information
request a copy of certain information in a portable format
object to or restrict certain processing
withdraw consent where processing depends on consent
opt out of marketing emails
request information about certain disclosures or uses of personal information where applicable law provides that right
Logicwoody does not sell personal information for money. If applicable law treats certain advertising related disclosures as a sale, sharing, or targeted advertising activity, you may request an opt out where such rights apply.
To make a privacy related request, please contact support@logicwoody.com and include enough information for us to identify your order or account. We may request verification before completing certain requests.
We aim to respond within a reasonable time and, where applicable law sets a deadline, within that legal timeframe.
10. Regional privacy notes
10.1 United States
If you are a resident of a U S state that provides privacy rights, including Texas where applicable, you may have rights under applicable state law regarding access, correction, deletion, portability, or certain opt out requests.
10.2 United Kingdom and European Economic Area
Where UK or European data protection law applies, you may have rights that include access, rectification, erasure, restriction, objection, and data portability, subject to lawful limits and exceptions.
Where required, Logicwoody will also explain the legal basis used for processing and will honor rights requests in accordance with applicable law.
10.3 Canada
Where applicable Canadian privacy law applies, customers may have rights to access and request correction of personal information, subject to lawful exceptions.
10.4 Australia
Where applicable Australian privacy law applies, customers may have rights to request access to and correction of personal information, subject to lawful exceptions.
11. Marketing communications
If you subscribe to marketing emails, Logicwoody may send you product updates, store news, or promotional messages.
You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us.
Logicwoody does not use customer personal information in advertising without appropriate permission where consent is required by law.
12. Children
The website is intended for adult customers making purchases.
Logicwoody does not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to Logicwoody, please contact us so we can review and address the issue.
13. Public content and third party links
If the website allows reviews, comments, or image uploads and you choose to submit content to a public area, that content may be visible to others.
The website may also contain links to third party websites or services. Logicwoody is not responsible for the privacy practices of third parties, and their handling of information is governed by their own policies.
14. Changes to this Privacy Policy
Logicwoody may update this Privacy Policy from time to time.
When this happens, the updated version will be posted on the website with a revised Last updated date.
15. Contact us
If you have questions about this Privacy Policy or want to make a privacy related request, contact:
Address: 3030 HANSBORO AVE, DALLAS, TX 75233
Phone: +1 (409) 392-8211
Email: support@logicwoody.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST