Return & refund policy
Last updated: January 22, 2026
Currency: USD
Regions served: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About this page
Logicwoody sells in stock 3D wooden puzzles and mechanical model kits and supports returns from the regions listed above.
This policy explains our standard return terms and the exceptions or special cases that may apply. All amounts are shown and refunded in USD. International returns may require customs paperwork depending on the route and carrier.
2. Standard Returns
This section describes the standard return terms for eligible non defective returns.
Return window
Return requests may be submitted within 30 days from delivery.
Eligible condition
To qualify for a standard return, the item must be:
new
unused
unmodified
complete with all included parts and contents
packed safely for return shipping
How to start a standard return
Email support@logicwoody.com or use the website contact form within 30 days of delivery and include:
your Order ID
delivery address
reason for return
If the return is eligible, we will issue Return Authorization and provide return instructions.
Return label for standard returns
For eligible standard returns, Logicwoody can provide a return label by email. You download it, print it, attach it to the parcel, and hand it to the carrier.
Who pays the return label cost
For eligible standard returns, Logicwoody covers the return label cost.
Restocking fee
There is no restocking fee for eligible standard returns.
Refund scope for standard returns
After inspection confirms the item is in eligible return condition:
we refund the product price in USD
original outbound shipping is not refunded for standard returns
Refund timing
Once the return is received and passes inspection, we process the refund within 7 business days.
Refunds are sent to the original payment method in USD. Store credit may be issued instead if requested.
Return label expiry
Return labels usually expire after 10 calendar days. Please ship the return within that period.
Return requirement
For eligible standard returns, the item must be returned to Logicwoody using the provided instructions before a refund is finalized.
3. Exceptions and Special Cases
The situations below are handled separately from standard returns.
A. Damaged, missing, defective, or incorrect item on arrival
If your order arrives materially damaged, has missing major components on arrival, shows a clear defect, or you receive the wrong item, please contact us within 72 hours after the carrier delivery scan.
Please email support@logicwoody.com and include:
your Order ID
clear photos of the outer carton
the shipping label
inner packing
the affected area, missing part, or incorrect item
If Authority to Leave is used, the carrier delivery scan is the official delivery timestamp for the 72 hour reporting window.
Please keep all packaging materials until next steps are confirmed.
Possible resolutions in confirmed Logicwoody fault cases
Depending on the case, we may offer:
replacement components when practical
a replacement item, subject to stock availability
a full refund in USD, including the original outbound shipping paid for that order
If a return is required in a confirmed Logicwoody fault case, Logicwoody provides the return label and covers the return label cost.
Return requirement in confirmed fault cases
If Logicwoody requests the item to be returned for inspection or claim handling, the customer must return the item using the provided instructions before the refund or replacement is finalized.
B. Items not eligible for return
The following are generally not eligible for return except where damaged on arrival or where required by law:
gift cards
final sale items clearly marked on the product page
clearance items clearly marked on the product page
Also not eligible:
items showing use, damage after delivery, or modification
returns sent without Return Authorization from Logicwoody
bundle orders or orders with free gifts where not all included items are returned
If part of a bundle or promotional order is missing from the return, we may deduct the prorated value of the missing item from the refund.
C. Incomplete or poorly packed returns
Returned items must include all components and be packed securely to reduce movement during return transit.
When a return arrives, our team will:
verify the correct item
confirm contents are complete
check for signs of use or modification
review whether packing protection was sufficient
If contents are incomplete, or if return transit damage occurred because of weak packing, we may reduce the refund to cover replacement cost or decline the return where appropriate. Any adjustment will be explained before the refund is finalized.
D. No general exchange program
Logicwoody does not offer a general exchange program for change of mind or preference based returns.
If you no longer want the item, please use the standard return process described in Section 2.
Replacement in shop fault cases
A replacement item may be offered only in confirmed Logicwoody fault cases, subject to stock availability.
This replacement option is a remedy for a confirmed issue and is not a general exchange service.
E. Refused deliveries and undeliverable shipments
If a delivery is refused without prior notice and the carrier reports no transit damage, we may coordinate return handling after the parcel is returned.
Possible outcomes may include:
reshipment after address confirmation
refund after inspection, less any non refundable original outbound shipping for non defective returns
Undeliverable shipments caused by an incorrect address or repeated failed delivery attempts may be returned to sender. We can reship after address verification and payment of return or redelivery fees charged by the carrier where applicable.
F. International returns and customs paperwork
International returns may require customs paperwork depending on the route and carrier.
If Logicwoody provides the return label and any customs documents, please follow the instructions provided.
If you choose a self arranged courier instead of the label we provide, you are responsible for customs charges, carrier charges, and any loss or damage in transit.
G. Changes and cancellations
Cancellations are governed by our Cancellation Policy.
In general, you may request a cancellation within 24 hours of checkout only if the order has not been processed for shipping and has not been handed to the carrier.
After carrier handoff, cancellation is not available.
4. Packing guidance for returns
To help your return arrive safely:
keep all parts together
place smaller parts in a sealed inner bag when applicable
use a strong outer carton with protective padding
make sure the contents do not move during transit
seal all box seams securely
If the original box is not available, use a new heavy duty carton with thick padding on all sides.
5. Regional compliance notice
Nothing in this policy limits mandatory consumer rights under applicable law. Where local law gives greater protection, Logicwoody will honor the greater protection required by law.
6. Need assistance
Logicwoody
Address: 3030 HANSBORO AVE, DALLAS, TX 75233
Phone: +1 (409) 392-8211
Email: support@logicwoody.com
Support Time: Mon-Sun, 8:00 AM-5:00 PM CST